Quick Tips For Troubleshooting Centerbase

Occasionally, a user will experience issues that can be fixed quickly by one of the items below.

1. Make sure you're using Google Chrome as your browser. 

Occasionally, users try to access Centerbase utilizing Internet Explorer or Firefox as their browser. Unfortunately, Centerbase does not support either browser. When you run into an issue using Centerbase, you should first check the browser. 

Commonly seen issues: Trouble logging into Centerbase 

2. Log Out and Back In.

We are constantly updating Centerbase to provide our clients with the latest and greatest features. Updates can require users to log out and back into Centerbase for them to work correctly. If you run into an issue using Centerbase, log out and back in, then try to feature again.

Commonly seen issues: Search not working properly and user permissions. 

3. Do a hard refresh of your browser.

If #1 or #2 do not fix your issue, try doing a hard refresh of your browser by:

• Click F12 on your keyboard. This will display Google Dev Tools.
• Right Click on Google Chrome's refresh arrow

• Click Empty Cache and Hard Reload

If those don't work, try pressing Ctrl + F5 (also Ctrl + FN + F5 on Windows or Cmd + Shift + R if you're using a Mac)

Commonly seen issues: Features not working properly

4. Check your Internet Speed

If your site is running slowly, one way to narrow down the cause of the issue is to check your internet speed. Type in speed test in your browser and run the basic speed test that comes up. It will tell you if your internet speed is slow, and if it is, please get in touch with your internet provider.

Commonly seen issues: Centerbase site running slow

If none of these options fix your issue, please contact Centerbase Support by emailing support@centerbase.com.