Along with the recent database update, users now have the ability to search Knowledgebase articles, and to submit a ticket when in need of additional assistance while working on their Centerbase Web application.
When submitting a ticket by clicking Contact Us, users will need to provide their name, email address, and details regarding their request. It is also possible to attach files such as screen capture or any other related documents.
If not working on the web application, the new Centerbase Help Center is now accessible to users through https://support.centerbase.com. Within the Help Center, users will have the ability to;
- Search for Knowledgebase Articles related to Centerbase products and services
- Access to Frequently asked questions
- Participate in Community discussions
- Submit a ticket to Request Support
Users can use the Centerbase Help Center whether they are a registered user of not. However, only registered users who are signed in will be able to participate with Community discussions and adding comments for an article.